FAQ
What materials are used in your products?
Our padel clothes are crafted from only 100% biodegradable materials, including Lyocell, hemp, and organic cotton. These materials are carefully chosen for their environmental benefits and comfort.
We actively seek more eco-friendly and innovative materials suitable for sports and are in an ongoing collaboration and development with our partners and suppliers across Europe
How are Lyocell, hemp, and organic cotton eco-friendly?
Lyocell is a sustainable fabric made from wood pulp, hemp is known for its minimal environmental impact, and organic cotton is grown without harmful pesticides.
All these materials closely align with our commitment to sustainability. Click here for more information.
Where are your clothes manufactured?
Our clothes are ethically produced in Portugal, adhering to high standards of labor and environmental practices.
We are committed to supporting fair and responsible manufacturing. Therefore we require our manufacturers to hold the BSCI (Business Social Compliance Initiative) certification, ensuring adherence to stringent social and ethical standards throughout the production process.
How do I know if the apparel will fit?
On every apparel product page, we provide a size guide chart that includes instructions on how to take measurements to determine your product size.
How do I treat sports apparel made from Tencel lyocell?
Our athletic apparel crafted from cellulose fibers like TENCEL™ Lyocell or Modal, boasts numerous benefits, including exceptional breathability. To guarantee the durability of sportswear crafted from these materials, please take note of the following care and washing guidelines. Detailed instructions can also be found on the care label (print) in our products.
Tender Washing: wash at 30°C on a gentle cycle to preserve the integrity of the fibers.
Separate Washing: To prevent color transfer, wash garments individually or with similar colors.
Avoid Fabric Softeners: Enhance breathability and moisture regulation by steering clear of fabric softeners. Instead, consider natural alternatives like vinegar or baking soda.
No Bleaching: Refrain from using bleach or chlorine-containing detergents, as these can compromise the fibers.
Air Drying: Avoid tumble drying. Prolong the life of your padel apparel by air-drying.
Storage: Safeguard your clothes by storing them in a cool, dry place to shield against moisture and direct sunlight.
By adhering to these care and washing instructions, you can extend the lifespan of our sustainable cellulose fiber sportswear, preserving its outstanding features such as breathability, moisture management, and comfort.
Do you ship internationally?
For now we only ship throughout Europe but we are on a mission to ship worldwide!
What is the expected shipping time for orders?
For orders within the Netherlands, you can expect delivery within 1-3 working days.
Shipping throughout Europe usually takes 3-5 working days. Please note that these are estimated delivery times.
With which payment options can I pay?
We offer all common payment options to pay, like:
- Visa
- Master card
- American Express
- Maestro
- Union Pay
- IDeal
- Shop Pay
- Google Pay
- Apple Pay
- PayPal
We are also looking into the option of Klarna. More information will follow soon.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
Can I modify or cancel my order after it's placed?
Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before confirming the purchase.
Can I purchase gift cards for your products?
Absolutely! We offer gift cards, providing a perfect way for you to share our eco-friendly padel clothes with your friends and loved ones.
What is your return policy?
We understand that sometimes returns are necessary so we do accept returns. When returning our items, please try to pack them properly, unwashed, and in perfect condition with the hang tag including barcode intact so that nothing hinders resale. This way, you contribute to our sustainable mission.
Please find more information in our refund policy.
How do I initiate a return?
To initiate a return, log into your customer portal and go to ‘returns’. Here, we will guide you through the return process and provide any necessary assistance.
Can I also exchange something?
If you want to exchange something, please send an email with your request to: info@naturalbornsportswear.com
Specifying your name, order number and reason of exchange.
Are you offering recycling options?
Yes, we encourage you to contribute to the recycling program by providing a 15% discount on your next order.
How it works?
To initiate the recycling process for your used product, please email us at info@bounceoffpadel.com with the following details: your name, the product name, and approximate duration of use. We'll assess your request and provide further instructions within 14 days. Once approved, we'll guide you on how to return the product for recycling.
To a more sustainable future!